Returns & Refunds
You may also wish to read our terms and conditions (link in the footer)
Our policy is simple.
We want our customers to be happy.
If we've made a mistake we will do our upmost to rectify it.
If you change your mind & wish to return some or all of your order you can.
In all cases please contact us first, we need your name and order number and your reason for returning - you have 14 days from receipt of your order to contact us.
We are a Limited Company - the law states that all online businesses must display a physical location - all our information is below:
Company Name: paper-and-string ltd.
Registered Address: The Old Barn, Cogden Farm, Burton Bradstock, Dorset, DT6 4RN
Telephone Number: 01308 898239
VAT Number: GB127271132
Registered in England & Wales 08438095
Premium Wool Blend Felt Manufacturer Certificates
If you CE test your handmade products and you use our premium wool blend felt you are very welcome to download these certificates for your files
EN71-3 Test Results