Returns & Refunds

You may also wish to read our terms and conditions (link in the footer)

Our policy is simple.  

We want our customers to be happy.  

If we've made a mistake we will do our upmost to rectify it.  

If you change your mind & wish to return some or all of your order you can.


In all cases please contact us first, we need your name and order number and your reason for returning - you have 14 days from receipt of your order to contact us.

Company Info

We are a Limited Company - the law states that all online businesses must display a physical location - all our information is below:

Company Name: paper-and-string ltd. 

Registered Address: The Old Barn, Cogden Farm, Burton Bradstock, Dorset, DT6 4RN

Telephone Number: 01308 898239

VAT Number: GB127271132

Registered in England & Wales 08438095

Premium Wool Blend Felt Manufacturer Certificates

If you CE test your handmade products and you use our premium wool blend felt you are very welcome to download these certificates for your files

Felt Certificate

EN71-3 Test Results

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© 2020 paper-and-string ltd 

(registered in England & Wales 08438095)

The Old Barn, Cogden Farm, Burton Bradstock, Dorset, DT6 4RN

01308 898239 

Links to our social media and Swap info.

Who we are, where we work & our history

Returns/Refunds, Felt Safety and company Info

Email us, write to us or give us a call.

Postage costs and dispatch/delivery times.

Ordering process information

GDPR, us and your data - all the info you need.